-
What is a Case Queue in case management in Salesforce?
What is a Case Queue in case management in Salesforce?
-
2 Replies
-
Case Queue - Every queue can have any number of queue members. Queue members can take ownership of any case within that queue. If your organization allows users to select cases from a pool, create case queues and give the appropriate users membership to that queue.
-
Hi,
Case Queues management - Help you manage your support workload and differentiate cases based on support levels. With queues, you can ensure that cases are resolved quickly even if a specific user is on vacation. By creating queues for different support levels, such as Gold Service and Silver Service, cases are automatically prioritized. You can put cases in different queues, either manually or automatically via a case assignment rule as cases are generated from the Web or created manually. Make support agents members of case queues.
Hope this helps.
Log In to reply.
Popular Salesforce Blogs
How to Integrate SMS with Salesforce CRM
Salesforce CRM is the main platform for dealing with customer data, sales processes, and service schedules. Nevertheless, numerous organizations continue to use outside tools in…
What is the use of Salesforce Audit Fields and How to Enable These fields for your Salesforce Org?
So, first discuss how to enable "Salesforce Audit Fields” in our Org. Here are the following steps: First, click on “Setup” in Salesforce Org. Now,…
Integrating Salesforce and Slack: The Complete Steps Guide
Salesforce integration with Slack offers several benefits for businesses looking to streamline their communication and collaboration processes. Steps to follow for Salesforce and Slack Integration:…
Popular Salesforce Videos
What is Billing - Salesforce Revenue Cloud
How can you transform your billing system for subscription and usage models? By dropping your legacy systems and streamlining your processes. In this video, learn…
Algoworks Becomes SFDO Partner | Salesforce Partner
The Salesforce Partner Program gives the opportunity to its partners to build and grow successful businesses while delivering customer success. With this program, Independent Software…
Salesforce Tutorial For Beginners | Introduction To Salesforce | Salesforce Training
This video on Salesforce training will help you understand the easy and best tool for CRM and Branding. You will learn how to customize the…
