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Activity › Forums › Salesforce® Discussions › What are the features of Service Cloud Essentials in Salesforce?

  • Anjali

    Member
    February 24, 2020 at 1:53 PM

    It’s a customer service solution specifically built for small and medium businesses (SMBs) just getting started with customer service.Service Cloud Essentials makes it easy for SMBs to focus on their customers, because it’s easy to set up, easy to use, and easy to buy.

    Salesforce Service Cloud offers the most complete customer service platform with features and capabilities that include service console, case management, omni-channel routing, account and contact management, social media customer service, customer self-service, live chat, and more.

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  • Ratnesh

    Member
    February 24, 2020 at 2:06 PM

    The features of Service Cloud Essentials in Salesforce are:-

    1. Salesforce mobile app.
    2. Collaboration tools.
    3. Case auto-assignment.
    4. Email optimization (web and email case capture and auto-response)
    5. Case escalation rules and queues.
    6. Lead-contact account management.
    7. Task management and activity tracking.
    8. Lightning app builder.

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