Activity Forums Salesforce® Discussions What are the benefits of the knowledge base in the Salesforce Service Cloud?

  • What are the benefits of the knowledge base in the Salesforce Service Cloud?

    Posted by Shweta on September 16, 2020 at 7:13 pm

    What are the benefits of the knowledge base in the Salesforce Service Cloud?

    Suchendra replied 1 month ago 4 Members · 3 Replies
  • 3 Replies
  • Ratnesh

    Member
    September 17, 2020 at 6:54 am

    Exposing knowledge articles to your external and public users is a great way to deflect support cases from your service agents. A robust knowledge base will empower your customers to self-service rather than flooding your case queue with questions.

  • Mayra

    Member
    October 31, 2022 at 7:30 am

    To understand the knowledge base with Salesforce Service Cloud, you can get the detailed information here: https://craftware.com/knowledge-base-in-salesforce-service-cloud/, Also can approch the top Salesforce Service Cloud consultants to know more https://www.forcetalks.com/salesforce-service-cloud-consultants/

  • Suchendra

    Member
    October 31, 2022 at 11:40 am

    Knowledge helps in call deflection. Thereby increasing customer service efficiency and productivity. It is critical to have customers help themselves whenever and wherever they want to know things on the product or service offerings. Knowledge helps do that.

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