-
What are Entitlement rules in Salesforce ?
What are Entitlement rules in Salesforce ?
-
1 Reply
-
Hi Kirandeep,
Entitlement processes are timelines that include all the steps (or milestones) that your support team must complete to resolve support records like cases or work orders.
Each process includes the logic necessary to determine how to enforce the correct service level for your customers.
Hope it helps!
Log In to reply.
Popular Salesforce Blogs
How to Export Data from Salesforce to Excel and Backup Your Data On-Demand
Have you ever combatted with your data in Salesforce only to create a report and then export it to Excel? For an average user, it…
LinkedIn Sales Navigator Integration with Salesforce: Expectations vs. Reality
LinkedIn Sales Navigator has proven to crucially boost social selling by providing salespeople with 34% of opportunities. Integrating Sales Navigator with an existing CRM creates…
How to insert sObjects records using Visualforce Remote Objects ?
Visualforce Remote Objects: Visualforce Remote Objects are proxy objects that enable basic DML operations on sObjects directly from JavaScript. Remote objects don't require @RemoteAction methods…
Popular Salesforce Videos
Provide Stellar CX With Grazitti | Be Salesforce Ready
Brands, nowadays, need to build powerful customer relationships and provide experiences that meet and exceed expectations. With evolving technologies, customers hate to stay in queues…
Salesforce Work.com Overview Demo Video
Salesforce Work.com provides you with essential solutions designed to help businesses reopen the workplace as quickly as possible, while keeping employees, customers, partners, and communities…
Predicted Job Growth of Salesforce Business Analysts
In this video, Ben Analyst predicts the potential future growth of Salesforce. He compares the growth of Salesforce to other companies' growth rates and also…
