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Activity › Forums › Salesforce® Discussions › What are desk.com Labels Reports?

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  • SFDCHacker

    Member
    May 16, 2016 at 7:27 AM

    Label reports are part of Salesforce Desk.com analytics feature named Business Insights.

    Label Reports features allow you add a 'label' to a case, either manually or through macros and rules, and then sort and filter the reports using the labels. This gives you a more detailed control over analysis of data.

    The feature is available only in Pro plan.

    Checkout the page for more info.

    https://support.desk.com/customer/portal/articles/1417321-new-business-insights---labels-report

  • Parul

    Member
    September 19, 2018 at 12:24 PM

    Hi hazel,

    Desk.com and Salesforce work great together to increase consolidated communication with your customers, making life easier for your teams while providing awesome responsiveness to the outside world. There are two options available for a Salesforce integration depending on your needs.

    Thanks

  • Pooja

    Member
    February 12, 2020 at 2:26 PM

    Label Reports features allow you add a ‘label’ to a case, either manually or through macros and rules, and then sort and filter the reports using the labels.

    There are two options available for a Salesforce integration depending on your needs.

     

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