Activity › Forums › Salesforce® Discussions › What are Auto-Response Rules in Salesforce?

  • Kirandeep

    Member
    March 6, 2020 at 1:21 pm

    Hi Ratnesh,

     

    Auto response rule in Salesforce. An auto-response rule is a set of conditions for sending automatic email responses to lead or case submissions based on the attributes of the submitted record. Applicable leads include those captured through a Web-to-Lead form.

  • Shweta

    Member
    March 6, 2020 at 1:40 pm

    Auto-Response Rule: It automatically sends a personalized email response to customers based on each case's details. For example, you can send an automatic reply to customers to let them know someone at your company received their inquiry.

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