-
How we can identify if a case was generated through email-to-case?
How we can identify if a case was generated through email-to-case?
-
1 Reply
-
Hi Nikita,
You can do this via Workflow or process builder. Create a Workflow rule on Case Object and check if case is created from a particular email then send an email alert to the queue members.
Log In to reply.
Popular Salesforce Blogs
Here's What To Expect From Salesforce's TrailheaDX 2021
TrailheaDX is the year's most exciting event for Trailblazers who want to learn new ways to build apps on Salesforce and expand the Salesforce Customer…
Salesforce Duplicate Management: How does Salesforce Help in Managing Duplicate Data?
If you have used Salesforce, you would have definitely encountered duplicate data. It comes as no surprise to you when you follow up on a…
What is Salesforce? A Definitive Guide!
Salesforce is a type of software that includes CRM management and workforce management and enables us to manage customer relationships, customer service management, marketing campaigns,…
Popular Salesforce Videos
Salesforce For Non Programmers | Salesforce For Non Technicals
You can learn Salesforce without any programming language. You can plan Salesforce Administrator Certification which requires no coding skills. Watch this video to learn how.
Salesforce Tutorial | Data Extensions in Marketing Cloud
In this video, we are going to show you something so simple, yet so powerful, you may not even know it existed. For more Salesforce…
How to Elevate Engagement with Salesforce Experience Cloud?
Salesforce Experience Cloud helps companies create personalized portals for customers to find answers, collaborate, and be part of a community. In this video, ENWAY will…
