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Activity › Forums › Salesforce® Discussions › How to disable Quick Text in Salesforce Classic after enabling it?

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  • Ratnakar

    Member
    March 14, 2018 at 8:12 AM

    Hi kapil,

    Once Quick text is enabled ,it can't be turned off.

    Screenshot from 2018-03-14 13-44-01

  • PRANAV

    Member
    March 14, 2018 at 4:07 PM

    Hi Kapil

    In addition to the above response, you can find this by following the bellow steps:

    1. Click on "Setup" button.
    2. Search "Quick Text Settings" under Quick Text option in "Quick Search/Find" box.
    3. Now you can disable it by unchecking the checkbox.
    4. Then click on "Save" button.

    Hope this helps you more.

  • Parul

    Member
    September 18, 2018 at 7:23 PM

    In addition to the above response, you can find this by following the bellow steps:

    Once Quick text is enabled ,it can’t be turned off.

    Click on “Setup” button.
    Search “Quick Text Settings” under Quick Text option in “Quick Search/Find” box.
    Now you can disable it by unchecking the checkbox.
    Then click on “Save” button.

  • Parul

    Member
    September 18, 2018 at 7:25 PM

    Introduction Quick Text:

    Quick text is predefined messages, like greetings, answers to common questions, and short notes. One can insert quick text in the case feed publisher, emails, chats, and more. Available in Salesforce Classic in Enterprise, Performance, Unlimited, and Developer Editions.

     

  • shariq

    Member
    September 19, 2018 at 9:15 PM

    Hi,

    You cannot disable the feature altogether once enabled. But, you can remove all quick text records and remove CRUD access to the object via profiles. This should effectively disable its use in your organization.

    Hope this helps.

  • shariq

    Member
    September 19, 2018 at 9:17 PM

    Quick Text Considerations -

     

    General Considerations

    • Editing the page layout for quick text changes the layout in both Salesforce Classic and Lightning Experience.
    • Quick text works with leads. However, when you convert a lead, you must use quick text on the converted accounts, contacts, and opportunities.
    • Administrators can customize the names of quick text channels, but we recommend that you don’t. Renaming standard values can prevent quick text messages from being available in the correct channels.

    Salesforce Classic Considerations

    • Subcategories are available only in Salesforce Classic.
    • The Share button for individual quick text records is available only in Salesforce Classic.

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