Activity › Forums › Salesforce® Discussions › How many types of knowledge articles are there in Salesforce?

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  • Himanshu

    Member
    May 24, 2016 at 7:47 am

    Hi Naman,

    There are two types of Knowledge articles in salesforce:-

    1.FAQs

    2.Tutorials

    Articles provides the structure and format to describe how an article displays for each audience,such as channel.In articles,you can create custom fields,customize the layout by adding and removing fields and sections,workflow rules and approval process.

    New Article:-

    Go to Setup, enter Knowledge Article Types in the Quick Find box, then select Knowledge Article Types.
    Click New Article Type or edit an existing article type.

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