-
How do I assign a case to a queue in Salesforce?
How do I assign a case to a queue in Salesforce?
-
1 Reply
-
- From Setup, enter Queues in the Quick Find box, then select Queues.
- Click New.
- Type a Label and Name for the queue, such as Platinum Support .
- If you want the support agents included in the queue to receive an email when a new case arrives, leave Queue Email blank.
- Add Case to Selected Objects.
Log In to reply.
Popular Salesforce Blogs
How to Become a Salesforce Certified Administrator
Back when the Salesforce Certified Administrator certification was released, in around 2008, there were very few resources out there to pass certification. I’m proud to…
Which is the Best Marketing Automation Tool?
Selection of the best marketing automation tool is akin to picking your preferred ice cream flavour. There are many great options available, each with its…
How to Set up a Salesforce ServiceNow Integration [Step-by-Step Guide]
How to Set up a Salesforce ServiceNow Integration [Step-by-Step Guide] Salesforce ServiceNow integration can assist your teams in better acquiring and aggregating their already increasing…
Popular Salesforce Videos
Flow to Redirect User to Newly Created Record - Salesforce Flow
Scenario: Shubham is looking for functionality in Salesforce Flow Where after creating a record it redirects to that particular record detail page. Solution A: Create…
7 Lightning Flow Features in Salesforce Winter '20 Release
Lightning Flow Builder is an automation tool within salesforce.com CRM. It's declarative, clicks not code, a tool that can perform both fully automated and custom…
Customizing and Replacing Sample Salesforce Data
Leverage our sample use case for Salesforce to learn how HyperIntelligence works—and rapidly get your own cards up and running! In this video, we’ll demonstrate…
