Activity › Forums › Salesforce® Discussions › How can we add customise case flag icon in Salesforce?

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  • Anjali

    Member
    August 16, 2018 at 5:35 am

    Hi Shradha,

    You can add customise case flag icon by creating a picklist field for flag and storing  flags in your orgs document folder.

    And then creating the formula field in your object for the access like-

    IF( ISPICKVAL(CountrySelect__c, "us"),IMAGE('/servlet/servlet.FileDownload?file=0156F00000FC2Ou', 'us',100,100),

    IF( ISPICKVAL(CountrySelect__c, "India"),IMAGE('/servlet/servlet.FileDownload?file=0156F00000FC2QW', 'India',100, 100),""
    )
    )

  • shariq

    Member
    September 18, 2018 at 10:25 pm

    Hi,

    Flag Icons and Hour Intervals
    Case Flags provides four flag levels representing the number of elapsed hours that a customer has been waiting.

    Flag level intervals and the icons are configurable to meet your business needs. For maximum flexibility, flag level intervals can be defined in 3 ways:Organization-Wide (applied if there are neither Account nor Case specific intervals)
    Account-Specific (based on values specified on the Case's Account, and applied if there are not Case-specific intervals)
    Case-Specific (based on values specified on the Case; the most flexible method of defining intervals)
    Depending on your requirements, you can use one approach or all of them together.

    This what I found online -

    IMAGE(
    CASE( Dependents__c ,
    "Yes", "/img/samples/flag_green.gif",
    "No", "/img/samples/flag_Red.gif",
    "/s.gif"),
    "Dependent Flag")

    Hope this helps.

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