Activity Forums Salesforce® Discussions Four Components of Salesforce IoT

  • Deepak

    Member
    April 8, 2020 at 1:29 pm

    Hi Anjali,
    IoT requires that companies invest in these four key segments:
    Things: We’ve got this part covered already, but just as a reminder, things are devices, apps, and other objects with embedded electronics, sensors, or software. Once connected, these things can send and receive data.
    Connectivity: This refers to evolving plain old “things” into connected things that transmit data over networks and other systems to the cloud. It also refers to how things connect to each other over networks and other systems. Wireless connectivity for devices, sensors, and software is usually provided by the wireless carriers and companies that specialize in this area.
    Device management: It takes sophisticated software to manage connected devices, keep their firmware up to date, and store all the data they transmit. Do a simple Internet search and you’ll find more than 300 IoT device management platforms.
    Customer experience: Using the data that comes from all the connected things in the land of IoT, you can create new kinds of customer experiences that proactively engage your customers across all lines of business. Including from how you sell to how you service, market, and even build apps. And who lives in this part of the map? Salesforce. Salesforce IoT connects the Internet of Things to the customer experience and the world’s number one CRM. This connection empowers any business, and every trailblazer, to harness data streaming from their network of connected products and reimagine the way they sell, service, market, build apps, and more.

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