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ZigiOps

Solution
ZigiOps is a scalable, no-code integration platform, serving as a bridge between enterprise software tools. It connects Salesforce with popular ITSM (IT Service Management) in less than 5 minutes.
Additional Information
Developer: ZigiWave

ZigiOps is a scalable, no-code integration platform, serving as a bridge between enterprise software tools. It connects Salesforce with popular ITSM (IT Service Management), Monitoring, and DevOps systems in less than 5 minutes.

Being the flexible, no-code integration tool, ZigiOps seamlessly connects popular systems like ServiceNow, OpsBridge, BMC, Jira, Cherwell, and more with Salesforce. All integrations are set up from the UI of ZigiOps in a few simple clicks.

Sample use case scenario for our Salesforce – Jira Integration

When a case is created in Salesforce, the ZigiOps automatically creates a related issue in Jira. The user has a high degree of data filtering control, so the platform collects only the required Salesforce cases. You also have control of the data field mapping to define how ZigiOps reports data to Jira. We support regular and custom fields, lifecycle fields, issue links, comments, attachments, and more.

ZigiOps automatically collects any updates from Salesforce and transfers them to Jira by filling all the necessary fields in the ticket.

Similarly, it collects updates from Jira and updates them in Salesforce. The integration platform synchronizes them with the related case in Salesforce for regular fields, custom fields, lifecycle fields, issue links, comments, and attachments.

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