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Service Cloud: Help faster by Using Different Communication Channels

Blog in Salesforce

Today's customers expect fast and efficient service. Companies are meeting these needs with innovative solutions like Service Cloud. Service Cloud allows companies to respond faster…

Asynchronous Messaging, Automated Case Creation, Automated Response Templates, Call Recording Salesforce, Case Management Salesforce

Vimera | Andersen Sep 9, 2024

575 Views

Messaging in Salesforce: Ways To Send Text, WhatsApp, Viber Messages

Blog in AppExchange, Salesforce

The restrictions during the COVID-19 quarantine boosted the growth of digital communication. Instead of interacting face-to-face, vendors are now reaching customers through messages and emails.…

App Components, Automate Messaging, Business Needs, Campaign Members, Chatbot Conversations

Brimit Oct 27, 2022

3,491 Views