Salesforce Blogs in Skill-based | Forcetalks

Omni-Channel Overview in 2024

Blog in Others

Omni-Channel is a Customer Service and console-based Salesforce feature that helps automatically route of different types of work items (such as Leads and Cases) to…

Capacity, Configuration, Customer Communication, Customer Service, Flow

Vimera | Andersen Apr 5, 2024

903 Views

Supercharge Support Agents with These Lesser-Known Salesforce Service Cloud Features

Blog in Salesforce, Salesforce Cloud Platform

We are living in a time when customer experience matters the most for a business. A disappointed customer will take no longer a minute to…

Business, Case Resolution, Centralized Data, Customer, Customer Experience

360 Degree May 9, 2022

2,388 Views