Customer empathy costs nothing, but it means a great deal for every business. In 2020, Salesforce surveyed 15600 customers and revealed that the customers want trust,…
“If there is anyone secret of success, it lies in the ability to get the other person’s point of view and see things from his angle as well as your own” - Henry Ford.With that being said, this article is all about Customer Empathy. We will touch upon what is customer empathy, how to deepen it, and how Salesforce Einstein AI can help.
“Customer empathy is all about understanding your customers on a deeper level; who they are, what they’re going through and what their motivations are. It’s about delivering a delightful experience which anticipates customer needs and meets them before they’re needed because you understand the problem’s impact” – Devin Harold, UX Research Manager, VerizonToday all of us want to have a human conversation and customer empathy is all about it. Customer empathy plays an important role in all functions or teams in a business – be it sales, customer service, or designing a product.
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