Customer Service Incident Management Archives

Top Salesforce Winter '23 Service Cloud Features

Blog in Salesforce Releases

Now you can provide efficient and flexible services with Salesforce's latest Winter ‘23 expanded set of Service Cloud features. Not only that, you can handle…

Case Classification and Flows, Connect Salesforce with Slack, Custom Actions, Customer Emails, Customer Issues

Apphienz Sep 15, 2022

1,915 Views

Supercharge Support Agents with These Lesser-Known Salesforce Service Cloud Features

Blog in Salesforce, Salesforce Cloud Platform

We are living in a time when customer experience matters the most for a business. A disappointed customer will take no longer a minute to…

Business, Case Resolution, Centralized Data, Customer, Customer Experience

360 Degree May 9, 2022

2,271 Views

Top Picks Service Cloud Features, Salesforce Winter '22 Release

Blog in Salesforce, Salesforce Cloud Platform

Every year Salesforce release features get bigger and better. This year is nothing short of new exciting features. Salesforce released its Winter ‘22 release features…

Appointment Assistant, B2C Companies, Bot Analytics, Bot Experience, Bot Overview

Apphienz Sep 21, 2021

2,349 Views