How to Set Up Salesforce Knowledge in Service Cloud

Help your customers and agents find answers they are searching for faster with Salesforce Lightning Knowledge. In this video, we will review:

– All components of Salesforce Knowledge in Lightning
– Best practices for implementing Salesforce Knowledge in your org
– How to categorize and tag articles that are easy to find
– Customizations to Salesforce Knowledge, including record types, data categories, page layouts, and custom fields
– User permissions and article management