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Activity › Forums › Salesforce® Discussions › What is meant by escalation rule in Salesforce?

  • MOHIT

    Member
    June 16, 2020 at 3:02 PM

    An escalation rule automatically reroutes a case and can notify a user if the case remains open after a certain period of time has passed. With an escalation rule, you can:
    Choose to escalate a case to a queue or to another user.
    Configure the rule to automatically notify a user.

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  • Pooja

    Member
    June 16, 2020 at 4:40 PM

    An escalation rule automatically reroutes a case and can notify a user if the case remains open after a certain period of time has passed.

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