-
What is meant by escalation rule in Salesforce?
What is meant by escalation rule in Salesforce?
-
2 Replies
-
An escalation rule automatically reroutes a case and can notify a user if the case remains open after a certain period of time has passed. With an escalation rule, you can:
Choose to escalate a case to a queue or to another user.
Configure the rule to automatically notify a user. -
An escalation rule automatically reroutes a case and can notify a user if the case remains open after a certain period of time has passed.
Log In to reply.
Popular Salesforce Blogs
Star Wars Probability Progress Bar for Opportunity :)
Star Wars: The SalesForce Awakens I am here with some fun in Salesforce. 🙂 You may have seen Star War movie. It is my favorite…
Main Features of Salesforce Summer’22 Release to Make Your Customers Happier
Even though the sandbox preview with early access to new features and test configurations of the Summer’22 release was held on May 6-7, the production…
How can Salesforce CRM be used for Small Businesses?
With straightforward tools, a connected app, and Salesforce dashboards & analytics, small businesses can develop a thorough picture of their present and potential customers. By…
Popular Salesforce Videos
Build customer user interfaces with the UI API in Salesforce
Table of Contents : 05:26 - Lightning Platform and the advent of UI API 09:24 - Benefits of the UI API 11:22 - Demo 22:55 -…
How to Reference Custom Metadata Types to Optimize Salesforce Account Records Using Salesforce Flow
Watch this video to learn how to reference custom metadata types to optimize Salesforce Account Records Using Salesforce Flow Salesforce Account Region Allocation using custom…
Foo Fighters Ignite Dreamforce Crowd on Day 1 | Salesforce
Salesforce's Dreamforce typically transforms San Francisco's South of Market area for its annual convention. This year is no exception, but due to COVID, it's a…
