-
What is meant by escalation rule in Salesforce?
What is meant by escalation rule in Salesforce?
-
2 Replies
-
An escalation rule automatically reroutes a case and can notify a user if the case remains open after a certain period of time has passed. With an escalation rule, you can:
Choose to escalate a case to a queue or to another user.
Configure the rule to automatically notify a user. - [adinserter block='9']
-
An escalation rule automatically reroutes a case and can notify a user if the case remains open after a certain period of time has passed.
Log In to reply.
Popular Salesforce Blogs
Salesforce Financial Service Cloud: All Essentials You Need To Know
One of the main reasons behind Salesforce’s popularity is it is constantly adapting and enhancing features. That’s why people who choose Salesforce can rest assured…
Top Salesforce Features for the Next Marketing Strategy of Your ECommerce Business
These are the times when a user decides to visit your e-commerce website, his journey starts right there. What’s next is your job to make…
5 Reasons to Embrace Salesforce Managed Service
The managed service model has proven to be highly effective for businesses over the years. With no necessity to set up office infrastructure or hire…
Popular Salesforce Videos
Career in Salesforce in 2022
In this video, Shrey is talking about starting your career in Salesforce. Here are the different career choices you have or different profiles that are…
What Does a Salesforce Developer Do | Salesforce Developer Roles and Responsibilities
Watch this video to learn all about Salesforce Developer Roles and Responsibilities. This video explains what does a Salesforce Developer do. Watch and learn.
Join Grazitti Interactive At Dreamforce 2022 | Salesforce
Dreamforce, Salesforce’s flagship conference is here once again. Grazitti Interactive, as a proud Navigator Sponsor invites you to meet our experts and discuss our custom…
