Activity › Forums › Salesforce® Discussions › How we can identify if a case was generated through email-to-case? Salesforce® Discussions How we can identify if a case was generated through email-to-case? Posted by Nikita on November 11, 2019 at 4:44 PM How we can identify if a case was generated through email-to-case? Piyush replied 6 years, 6 months ago 2 Members · 1 Reply 1 Reply Piyush Member November 12, 2019 at 5:32 AM Hi Nikita, You can do this via Workflow or process builder. Create a Workflow rule on Case Object and check if case is created from a particular email then send an email alert to the queue members. Log In to reply. Public All Members My Connections Only Me PublicAll MembersMy ConnectionsOnly Me Public All Members My Connections Only Me