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What describes the capabilities of salesforce knowledge?
What describes the capabilities of salesforce knowledge?
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2 Replies
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Hi,
- Knowledge allows an organization to share articles with partner portal users.
- Knowledge uses data categories and roles to make articles visible to specific users.
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Hi @piyushupadhyay2012gmail-com
How to display knowledge on the basis of record type and profiles.UseCase: User related to Profile 1 and Profile 2 are able to see Knowledge records of RecordType 1, and other users in the Org are able to see the records of RecordType 2.
Thanks in advance for the help.
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