Activity › Forums › Salesforce® Discussions › What describes the capabilities of salesforce knowledge?

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  • Piyush

    Member
    November 8, 2019 at 2:56 am

    Hi,

    1. Knowledge allows an organization to share articles with partner portal users.
    2. Knowledge uses data categories and roles to make articles visible to specific users.

  • Saransh

    Member
    July 29, 2020 at 7:41 am

    Hi @piyushupadhyay2012gmail-com
    How to display knowledge on the basis of record type and profiles.UseCase: User related to Profile 1 and Profile 2 are able to see Knowledge records of RecordType 1, and other users in the Org are able to see the records of RecordType 2.
    Thanks in advance for the help.

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