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What is difference between Sales cloud and service cloud in Salesforce?
As I am new to Salesforce, doesn't know how to differentiate between them via example.
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2 Replies
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Hi Ankit ,
Sales cloud - sales cloud basically a sales module in salesforce.com . It includes a features of web to lead to support online lead capture
It includes lead ,Accounts ,contacts etc (not a cases )Auto-response rules is used .
Service cloud - service cloud basically a service module in salesforce.com .It includes a features a web to case and call center .
Escalation rules ,Assignments rules is used in service cloud .
It is designed to Allow you to support past ,current and future clients for Assistance with a product ,service billing etc -
Hi Ankit,
Salesforce offers multiple flavors of Clouds for different kind of customer business needs. Sales and Service Clouds are offerings from Salesforce.
Sales cloud can be used while dealing with Prospect, Account, Opportunities, Forecasting, Quotas, Big Deals and to implement standard sales cycle for business.
Meanwhile, Service cloud deals with Cases, Entitlements, Milestones, Service console in order to facilitate Service Representatives to operate services and follow the support process.
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