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What are Queues in Salesforce?
What are Queues in Salesforce?
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3 Replies
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Hi saurabh,
Queues are groups of users who can own records. All records in Salesforce must have an owner. An owner is a single entity, queues allow for certain objects to have groups of users own the record.
https://help.salesforce.com/apex/HTViewHelpDoc?id=queues_overview.htm&language=enThanks.
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Hi,
Queues help your teams to manage service contracts, cases, leads and custom objects. Once records are placed in a queue manually or through an automatic case or lead assignment rule, records remain there until they're assigned to a user or taken by one of the queue members.
Thanks
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Hi
Adding some point:
Queues are groups of users who can own records. All records in Salesforce must have an owner. An owner is a single entity, queues allow for certain objects to have groups of users own the record.
Thanks
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