What are the common challenges in setting up call centre in Salesforce??

Hi Himanshu,

Before users starts accessing Call Center, an administrator must perform the following tasks:
1. Install a computer-telephony integration (CTI) adapter on every call center user machine.
2. Define a new call center record for every CTI system in use at your organization.
3. Assign Salesforce users to the appropriate call center. A Salesforce CRM Call Center user must be associated with a call center to view the SoftPhone user interface.

Thanks