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In what situations a case could be escalated?
In what situations a case could be escalated?
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1 Reply
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Hi Himanshu,
A case can be escalated automatically if they are not resolved within a certain period of time. Or imagine a support process, there will be customer reps --> managers --> Senior mangers etc. If a rep cannot solve your issue, case should go to manager and if he cannot solve it, should go to senior manager etc...
Thanks
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