What are Queues in Salesforce? | How to create queues and assign records to it in Salesforce?

Credits : Salesforce Hulk

This video explains Queues in Salesforce by dividing this topic into 5 basic points, which are:
1. What purpose do queues solve?
2. What are queues in Salesforce?
3. How will records be accessed if its owner is a queue?
4. How to create a queue in Salesforce?
5. Important points to take care of with queues.


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