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Get Smart with Salesforce Einstein

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  1. Salesforce Einstein Basics

    Get Started with Einstein
  2. Get Started with Einstein
    7 Topics
  3. Learn About Einstein Out-Of-The-Box Applications
    7 Topics
  4. Responsible Creation of Artificial Intelligence
    Use the Einstein Platform
    9 Topics
  5. Understand the Ethical Use of Technology
    8 Topics
  6. Learn the Basics of Artificial Intelligence
    5 Topics
  7. Recognize Bias in Artificial Intelligence
    6 Topics
  8. Einstein Bots Basics
    Remove Bias from Your Data and Algorithms
    6 Topics
  9. Learn About Einstein Bots
    6 Topics
  10. Plan Your Bot Content
    4 Topics
  11. Einstein Next Best Action
    Learn the Prerequisites and Enable Einstein Bots
    3 Topics
  12. Get Started with Einstein Next Best Action
    9 Topics
  13. Sales Cloud Einstein
    Understand How Einstein Next Best Action Works
    7 Topics
  14. Increase Sales Productivity
    5 Topics
  15. Automate Sales Activities
    5 Topics
  16. Target the Best Leads
    3 Topics
  17. Close More Deals
    6 Topics
  18. Connect with Your Customers and Create New Business
    4 Topics
  19. Sales Cloud Einstein Rollout Strategies
    Improve Sales Predictions
    4 Topics
  20. Use AI to Improve Sales
  21. Start with a Plan
  22. Set Goals and Priorities
  23. Get Ready for Einstein
  24. Quick Start: Einstein Prediction Builder
    Start Using Sales Cloud Einstein
  25. Sign Up for an Einstein Prediction Builder Trailhead Playground
  26. Create a Formula Field to Predict
  27. Enrich Your Prediction
  28. Build a Prediction
  29. Quick Start: Einstein Image Classification
    Create a List View for Your Predictions
  30. Get an Einstein Platform Services Account
  31. Get the Code
  32. Create a Remote Site
  33. Create the Apex Classes
  34. Einstein Intent API Basics
    Create the Visualforce Page
  35. Get Started with Einstein Language
  36. Set Up Your Environment
  37. Create the Dataset
  38. Train the Dataset and Create a Model
  39. Put Predictions into Action with Next Best Action
    Use the Model to Make a Prediction
  40. Learn the Basics and Set Up a Custom Playground
  41. Define and Build a Prediction
  42. Customize Your Contact and List Displays
  43. Create Recommendations for Einstein Next Best Action
  44. Create a Next Best Action Strategy
  45. Add Next Best Action to Your Contacts

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You thought artificial intelligence (AI) belonged only to the realm of autonomous vacuum cleaners, crime-fighting sports cars, and eerily calm spaceship robots.

It turns out AI is the way of the future in all aspects of business.

  • Organizations with AI expect to see a 39% increase on average in their revenues by 2020, alongside a 37% reduction in costs.
  • There was more than $300 million in venture capital invested in AI start-ups in 2014, a 300% increase over the year before.
  • AI drives a $14–$33 trillion economic impact.
  • In a recent survey of 1,600 executives, 85% plan to train employees about the benefits and use of AI.

AI has changed quite a bit in the last 20 years. You can find AI solutions in nearly all sectors and industries, including service, e-commerce, and manufacturing.

AI is a reality today for sales teams, too. But you’re not worried: you learn that it doesn’t actually replace sales reps with robots. Instead, an AI solution for sales teams:

  • Eliminates time-consuming busywork such as logging sales activities
  • Provides information to help prioritize leads and opportunities better
  • Offers recommendations to help close deals faster
  • Finds important news and data that affect specified customers
  • Makes predictions about how sales teams are doing

Ordinarily, your sales reps do all this legwork. With an AI solution for sales, they can optimize their time and focus on the mission-critical part of the job: developing customer connections.

AI doesn’t replace sales teams. It makes them more productive.

You share your findings with Ava, and she’s elated...at first. Then she remembers a recent sales conference where she met someone from Cantaloupe, a competitor. He bragged about how transformative his company’s $50 million AI solution was. But Honeydew doesn’t have $50 million to spend, and Ava worries AI might be out of reach.

That sounds like another challenge, and we know how you feel about challenges.