Activity Forums Salesforce® Discussions What is the knowledge base in Salesforce Service Cloud?

  • What is the knowledge base in Salesforce Service Cloud?

    Posted by Shweta on September 16, 2020 at 7:12 pm

    What is the knowledge base in Salesforce Service Cloud?

    vishakha replied 1 month ago 3 Members · 2 Replies
  • 2 Replies
  • Ratnesh

    Member
    September 17, 2020 at 6:49 am

    Your Salesforce Knowledge base is built from knowledge articles, which are documents of information. Articles can include information on process, like how to reset your product to its defaults, or frequently asked questions, like how much storage your product supports.

  • vishakha

    Member
    October 31, 2022 at 12:01 pm

    Your Salesforce Knowledge base is built from knowledge articles. These are documents that include information on processes, like how to reset your product to its defaults, or frequently asked questions, like how much storage your product supports. By having this information readily available to your team, it will help to ensure that everyone is on the same page and working towards the same goal.

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