Activity Forums Salesforce® Discussions What is the difference between Salesforce Knowledge and solutions?

  • Connie

    Member
    September 17, 2020 at 1:55 pm

    Knowledge is the more powerful version, Solutions is the older version and in general linked to Classic. Knowledge is more linked to Lightning.

  • Manish

    Member
    September 17, 2020 at 1:58 pm
  • Saniya

    Member
    September 25, 2023 at 8:34 am

    Informative post. Unlike Solutions, using the knowledge base requires Knowledge point licenses, which come at a fresh cost.
    Unlike Solutions, Knowledge comes with a reporting and analytics suite to give you sapience into your knowledge base, composition statistics, and conditions.Although results continue to be supported, Knowledge is at the van of Salesforce replication and development. Anticipate to see nonstop enhancement and advancements in Salesforce Knowledge.Knowledge allows for composition segmentation and categorization with data orders. As a result, you can’t expose different Knowledge papers to your internal platoon than you do to your guests.Knowledge hunt and integration with cases are more advanced and lead to quicker case resolution.Unlike results, Knowledge leverages the Chatter feed and a publishing blessing process for enhanced platoon collaboration.Knowledge papers support rich textbook format like a Word document, while results don’t. That means no bolding or italicizing; just paragraph breaks between plain textbooks.
    Source: https://www.tdedchangair.com/webboard/viewtopic.php?p=179442#p179442

  • 360 SMS APP

    Member
    September 30, 2023 at 11:18 am

    Salesforce Knowledge is a knowledge base that stores and manages articles, documents, and FAQs for customer support and internal use. Solutions, on the other hand, are case-specific answers created from Knowledge articles, used to resolve customer issues. Knowledge is a repository, while Solutions are tailored responses. https://360smsapp.com

  • Ben

    Member
    October 22, 2023 at 5:21 am

    I have mixed feelings about services. On one hand, they can provide valuable assistance to overwhelmed students, helping them meet deadlines and improve their writing skills. However, it's essential to use such services responsibly, focusing on learning and not compromising academic integrity. The key lies in collaboration: students should actively engage with the content, understanding it thoroughly, pay for essay https://payforwriting.com/ can be a useful tool when used as a reference, but they should never replace genuine learning and critical thinking. As long as they are employed ethically, these services can offer valuable support for students striving to balance their academic responsibilities.

  • Unknown Member

    Member
    March 26, 2024 at 2:26 pm

    Well, think of Salesforce Knowledge as your organized library filled with valuable information. It stores articles, FAQs, and guides for easy access. On the other hand, solutions are like personalized recommendations from paper writing experts at https://papertyper.net/. They're tailored responses to specific customer issues or queries. While Knowledge houses general information, solutions provide targeted assistance, making them invaluable for solving customer problems efficiently.

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