Activity Forums Salesforce Discussions What is the difference between deactivate a user and freeze a user in Salesforce?

  • What is the difference between deactivate a user and freeze a user in Salesforce?

     Jade updated 1 year, 10 months ago 4 Members · 4 Posts
  • shariq

    Member
    August 2, 2017 at 1:10 pm

    Basic difference between deactivate and freeze a user?

  • Shubham

    Member
    August 2, 2017 at 1:14 pm

    Hi Shariq

    In some cases, you can’t immediately deactivate an account, such as when a user is selected in a custom hierarchy field. To prevent users from logging in to your organization while you perform the steps to deactivate them, you can freeze user accounts.

    Deactivate:

    You can’t delete a user, but you can deactivate an account so a user can no longer log in to Salesforce.

  • Parul

    Member
    September 16, 2018 at 1:52 pm

    Deactivate User:

    Deactivating a user in Salesforce means that user will not be deleted from the system but will no longer be able to log in to Salesforce and their records can be transferred to another user. They cannot be part of workflows or part of any automated processes.
    Deactivating a user will be available user licenses available for use in your organization.
    Deactivated users lose access to any records that were manually shared with them, or records that were shared with them as team members. Users higher in the role hierarchy relative to the deactivated users also lose access to those records. However, you can still transfer their data to other users and view their names on the Users page.

    Freeze User:

    Freezing a user in Salesforce means that only stops the user from being able to login.
    In some cases, you can’t immediately deactivate a user (such as when a user is selected in a custom hierarchy field or a user that’s assigned as the sole recipient of a workflow email alert). To prevent users from logging into your organization while you perform the steps to deactivate them, you can freeze user accounts.
    Freezing user accounts doesn’t make their user licenses available for use in your organization.

    Thanks

  • Jade

    Member
    December 28, 2018 at 6:39 am

    If you don't want the user to login into Salesforce then just go ahead and freeze that user or if that user is not using Salesforce instance anymore then you can deactivate that user.

    One point to consider here: Deactivating the user frees up the license which can be used by another user but in case if you freeze the user then the license is still being used.

Viewing 1 - 4 of 4 posts

Log In to reply.

Popular Salesforce Blogs

Popular Salesforce Videos