• #25918
     kapil #45
    Forcetalks

    What is the difference between Auto Response Rule and Workflow Email Alert in Salesforce?

    What is the difference between Auto Response Rule and Workflow Email Alert in Salesforce as both do the same work?

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    #25938
     Ratnakar #30
    Forcetalks

    Hi kapil,

    Workflow email alerts designed for Notifications to interested parties. It Runs When A case or lead is created or edited and Sends Email To Anyone you choose. It Sends one email per email alert. Each workflow rule can have up to:
    1) 10 email alerts as immediate actions.
    2) 10 email alerts per time trigger as time-dependent actions
    3) 10 time triggers

    where as Auto-response rules Designed For Initial response to the contact who created a case or the person who submitted the lead on the Web. It Runs when A case or lead is created and Sends Email To Contact on a case or the person who submitted the lead on the Web. Sends one email based on the first rule entry criteria it matches in a sequence of rule entries.

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