Activity Forums Salesforce® Discussions What is Salesforce Service Cloud used for?

  • Connie

    September 17, 2020 at 1:59 pm

    Commonly in 2 different areas:
    Call Centres - for case handling - customers call with complaints, issues, questions. Cases will be created and solved through either agents or other users / specialists
    Service teams - think utility engineers - they go out and solve the cases created in the call centre.
    Service Cloud is all about creating, tracking and solving cases.

  • Shweta

    September 17, 2020 at 4:52 pm

    Service Cloud is an easy to use customer service application that can help you to provide and track excellent service. It assists with personalized support via phone, email, chat, and SMS messaging app with LiveMessage.

  • Udit

    September 18, 2020 at 7:15 am

    Different products/platforms which Salesforce offers provide different services to its users.
    Service cloud mainly focusses on providing services, solutions to the user's queries via chat, email, call etc.

  • Mayra

    October 31, 2022 at 7:25 am

    Service Cloud helps you automate service processes, streamline workflows, and surface relevant articles, topics, and experts to improve the agent experience. With Service Cloud, you can connect with every customer one-to-one, across multiple channels and on any device. Know more about Service Cloud Consulting with the top experts.

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