What is Live Agent Configuration Settings in Salesforce?

Hello shradha,

Live Agent configurations define the Live Agent functionality that’s available to your agents and support supervisors when agents chat with customers. Create Live Agent configurations to control the functionality of Live Agent in the Salesforce console.

Live Agent configuration settings control the functionality that’s available to agents and their supervisors while agents chat with customers.

Thanks.

Hi,

Adding more points to above answer –

Live Agent configuration settings control the functionality that’s available to agents and their supervisors while agents chat with customers.

Available in: Salesforce Classic
Available in: Performance Editions and in Developer Edition orgs that were created after June 14, 2012

Available in: Unlimited Edition with the Service Cloud

Available for an additional cost in: Enterprise and Unlimited Editions
Apply settings when you create or edit a Live Agent configuration.
Basic Information
Configure the basic functionality that’s available to agents when they chat with customers.

SETTING

Live Agent Configuration Name
Name of this configuration.

This configuration name, or a version of it, automatically becomes the Developer Name.
Developer Name
Sets the API name for this configuration.
Chat Capacity
Indicates how many chats an agent who is assigned to this configuration can be engaged in at the same time.
Sneak Peek Enabled
Indicates whether agents can see what a chat customer is typing before the customer sends a chat message.
Request Sound Enabled
Indicates whether to play an audio alert when the agent receives a new chat request.
Disconnect Sound Enabled
Indicates whether to play an audio alert when a chat is disconnected.
Notifications Enabled
Indicates whether to display a desktop alert when an agent receives a new chat request.
Custom Agent Name
Sets the agent’s name as it appears to customers in the chat window.

etc

Hope this helps.