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What are Queues in Salesforce?
What are Queues in Salesforce?
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3 Replies
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Queues are groups of users who can own records. All records in Salesforce must have an owner. An owner is a single entity, queues allow for certain objects to have groups of users own the record.
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Hi,
It is the group of users which have their own record -
Queues are groups of users who can own records. All records in Salesforce must have an owner. An owner is a single entity, queues allow for certain objects to have groups of users own the record.
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