-
How are knowledge articles used in Salesforce?
How are knowledge articles used in Salesforce?
-
1 Reply
-
they are linked to cases. Articles contain solutions to problems or FAQ's in a business. They help in solving cases. Articles can be shared internally as well as externally, through emails, portals, communities or websites.
Log In to reply.
Popular Salesforce Blogs
External File Storage for Salesforce
Salesforce is a great CRM tool, but one issue that companies using the platform may face at some point is limited storage space. You can…
Salesforce Summer '22 Release - Go Through the Highlights
Lather on the sunscreen and pour a cold glass of lemonade; warm weather is here, which means it's time for Salesforce's Summer '22 update release!…
Implementing WebMerge for Salesforce Using Apex
Webmerge is used to Customize and Automate Your Document Generation. It is an online service that self-operating your document creation process. It helps to create…
Popular Salesforce Videos
5 Important Topics to Crack Salesforce Platform Developer 1 Exam
In this video, Shrey gives you an important topic which gonna be really very helpful for crack the Platform Developer 1 Certification. Without mastering these…
A Walkthrough of Visual Configuration
Whether you manufacture building, furniture, or industrial products, our product configurator guides your customers in making better purchase decisions. These 3D visualization technologies used in…
10 Example Future Method with Test Class | Asynchronous Apex | Salesforce Development Training Video
Salesforce uses a queue-based framework to handle asynchronous processes from such sources as future methods and batch Apex. This queue is used to balance request workload across…
