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– Purpose: Partner portal shows leads and opportunity to partners whereas customer portal is useful for solving issues independently without interacting with representatives.
– Audience: Partner portal is useful for channel salespeople or other third-parties, whereas customer portal is for end users.
– Access and Cost: Partner portals have more access to core CRM features and hence are expensive.
– Role-based access: Using the partner portal you can provide specific role-based access to your partner whereas that’s not the case with the Salesforce customer portal.
There is a thin line difference between both the portals but each has its own uniqueness and functionality to serve.
