In my experience, I think what which I share below:
Disadvantages of Salesforce
Too complex for small businesses. It can be said that Salesforce is most suitable for large-scale businesses which have sales and marketing teams. Meanwhile, smaller businesses may not need such complex software.
Pricey. The price is not too friendly, especially for small businesses. Salesforce’s full version is available for $125 per month, with all the CRM tools that small businesses need. Though the software is truly helpful, this amount doesn’t seem affordable for all small businesses. Additionally, this rate is on a per-user basis which means that a team of 4 needs to pay $500 monthly.
Not really unlimited. Previously, we mentioned that Salesforce’s mass email sending has a limit of 500 emails. It also has the unlimited version which is not really unlimited because it caps the emails at 1000. However, this is already way better than its entry-level plan which limits email sending at 250.
Not very easy to use. Though Salesforce is an intuitive tool, many users report a high learning curve. Though it doesn’t need any installation, it is not something that can be used or set up immediately. In fact, it may be helpful to have a Salesforce ‘master’ in an organization that uses it. Additionally, there are no keyboard shortcuts for lookups that require users to click buttons for everything.
Poor customer support. For a huge software developer, Salesforce is expected to provide strong customer support. Unfortunately, this is not what many users say. According to some users, customer representatives change quite often which means many of them have just gotten out of training.
Users can also lose a personal touch as in the process of automation.
At times, there can be too much customization and the interface can be filled with cumbersome and tedious tools which can be seen as repetitive or distracting. To know more salesforce course join CETPA.