Mikhail Shumenko
IndividualPopular Salesforce Blogs
How to de-stress your support agent by improving collaboration with the product team?
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in Salesforce integration
Customer support agents are always on an expedition to find the right information. But the lack of proper tools/resource and the lack of collaboration with…
AI-Empowered Support - Gain Customers Who Recommend You
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in Salesforce
The rise of Artificial Intelligence (AI) has revolutionized the way businesses operate, and the Salesforce ecosystem is no exception. One area where AI has made…
A Guide to Integrate Salesforce Service Cloud with Jira
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in Salesforce integration
Joel is the head of customer support at a leading cybersecurity software provider company and he manages a team of over 400 service reps. His…