Salesforce Blogs in Skill-based Routing | Forcetalks

9 Features That Make Salesforce Service Cloud the #1 Customer Service Solution

Blog in Salesforce Cloud Platform

Salesforce Service Cloud – The Most Trusted Customer Service Platform Customer service holds the key to uplifting brand value in today’s fast-paced business world. As…

Automated Workflows, Automatic Routing, Business Requirements, Business World, Call Center

LevelShift (formerly DemandBlue) Mar 31, 2022

2,936 Views

Skill and Product-Based Routing for Task Assignment in Heavy Industries | Salesforce

Blog in Salesforce

Managing task distribution and assignment is basic for any company. But for a large company with a huge workforce, it can certainly be trouble. Talking…

Architecture, Cases, Configuration, Custom Objects, Employees

360 Degree Dec 23, 2021

2,456 Views