One of Salesforce's key objectives is to integrate marketing, sales, commerce, service, and IT departments regardless of geographic location via its customer service component known…
Generation Z doesn't like to rely on customer care representatives for assistance. Independence and self-sufficiency are important for them. As a result, self-service has gained…
You have offered two module alternatives when you join up for Salesforce: Sales Cloud or Service Cloud. Generally speaking, users in Service Cloud are focused…
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