Omni-Channel is a Customer Service and console-based Salesforce feature that helps automatically route of different types of work items (such as Leads and Cases) to…
Salesforce, the global CRM leader has a lot of features and functionalities to offer but there are some unique and cool features and to look…
Omni-Channel enables your contact center to push work to the most qualified, available support agent in your organization in real time. Omni-Channel lets you create work…
Salesforce has a number of features. Some of them are useful and mostly used by the Salesforce users and developers, while a few features are…
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