Salesforce Blogs in Digital Interactions | Forcetalks

Amazon CTI Adapter and Service Cloud Voice: What’s Your Choice?

Blog in Salesforce integration

Service Cloud Voice (SCV) was released in 2020 to replace and extend the functionality of the Amazon Connect CTI Adapter, which is used to link…

Appex, AppExchange, AppExchange Packages, Automation, AWS

Twistellar May 29, 2023

1,832 Views

4 Financial Service Trends for Businesses and FSIs | Salesforce Financial Services Cloud

Blog in Salesforce, Salesforce Cloud Platform

Digital adoption has increased in the past few years, especially across banking, insurance, and wealth management segments. It has shown a steady growth despite the…

Banking, Business Leaders, Business Strategy, CRM, Customer Data

Carol Aug 18, 2022

2,642 Views

Salesforce Experience Cloud Can Be Used To Complement Commerce Cloud

Blog in Salesforce Cloud Platform

Experience Cloud is a Salesforce-based digital platform that enables businesses to create integrated CRM-powered digital experiences. Using Experience Cloud, businesses can generate content in one…

B2B Businesses, B2B Commerce Solution, B2B Enterprises, B2C, Better Conversion Rates

Cymetrix Jun 16, 2021

15,565 Views