Salesforce Blogs in Contact Centers | Forcetalks

Which Salesforce Tool Should You Be Using? Sales Cloud vs. Service Cloud

Blog in Sales, Salesforce Tools

You have offered two module alternatives when you join up for Salesforce: Sales Cloud or Service Cloud. Generally speaking, users in Service Cloud are focused…

Assist Consumers, Auto-generate Email, Automated Customer, Business Goals, Business Needs

Cymetrix Jul 2, 2021

4,433 Views

Salesforce Summer '21 Release Highlights

Blog in Salesforce Releases

Calling all fans of summer! Salesforce has packed their platform with exciting new Summer ‘21 Release features that all orgs will be experiencing by June 11-12, 2021.…

Best Support Agent, Briefcase Builder, Connected Apps, Contact Centers, Cumbersome Spreadsheets

Lynda Jun 4, 2021

2,770 Views