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Activity › Forums › Salesforce® Discussions › What Is Service Cloud in Salesforce ?

  • Mansi Tyagi

    Member
    April 27, 2021 at 3:00 PM

    Salesforce Service Cloud is a customer relationship management (CRM) platform for customer service and support. Service Cloud enables users to automate service processes, streamline workflows and find key articles, topics and experts to support customer service agents.

  • Deleted User

    Deleted User
    April 28, 2021 at 8:57 AM

    Salesforce Service Cloud is a client relationship the executives (CRM) stage for client care and backing. ... Administration Cloud empowers clients to computerize administration measures, smooth out work processes and discover key articles, themes and specialists to help client support specialists.

  • Deleted User

    Deleted User
    January 25, 2022 at 7:20 AM

    Service Cloud is built on the Salesforce Customer Success Platform, which provides you with a 360-degree picture of your customers and allows you to provide better, quicker, and more personalized service.
    Salesforce Service Cloud is built on a SaaS (Software as a Service) basis and can be accessed from any device to improve agent user experience. and for that, you need to hire salesforce developers.

  • sai nath

    Member
    January 29, 2022 at 12:50 PM

    Salesforce Service Cloud is a customer relationship management (CRM) and support platform from Salesforce. Salesforce built Service Cloud on top of their Sales Cloud product.

  • CRMJetty

    Member
    February 14, 2022 at 10:33 AM

    Hello,
    Service Cloud by Salesforce is one of the world’s most popular and highly-rated customer service software solutions. Whether by phone, web, chat, or email, this customer support software enables agents and customers to quickly connect and solve customer problems.
    Service Cloud customer service software includes case management, customer access across all channels, integration with legacy data systems, pre-built integration apps, support ticketing, knowledge base, routing and escalation, and queue management.
    Customer support software can help companies streamline service team processes and calls, reducing average call times. This powerful customer service software can also dramatically improve customer satisfaction and problem resolution. It is time to take your customer service to the next level.

    Hope this helps you.
    Thanks.

  • Rahul kapoor

    Member
    August 16, 2022 at 11:13 AM

    Service Cloud in Salesforce is a powerful service management app for businesses, helping to deliver excellent service experiences for customers. Combining a broad range of automation and customer self-service, enables businesses to connect with their customers at the right time, in the right way, with the right content, in order to increase engagement and customer sentiment. Salesforce Service Cloud is a product that is loaded with apps, tools, and features to help you manage your business. The core of this app is Service Cloud, which is the version of a CRM. If a contact is created, you can monitor their behavior through the Service Cloud Console. To get in-depth about the service cloud in Salesforce, consult the top experts today. Know about the top consultant company, by visiting this link.

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