-
What are the two features of knowledge in Salesforce?
What are the two features of knowledge in Salesforce?
-
2 Replies
-
- Knowledge is contextual and it can be re-used.
- Benefits of knowledge obtained only if it is applied.
- The values of knowledge may change over time.
- Knowledge has to be renewed or maintained.
- It can be difficult to transfer, capture and distribute knowledge.
-
One of the critical features of Salesforce Knowledge is Data Categories and Data Category Groups. These are two major functions — article organization and article access. Data Categories allow you to organize your article content in a hierarchical way.
Log In to reply.
Popular Salesforce Blogs
Where is Salesforce DevOps Heading? Is it the Future, and if so How?
Salesforce DevOps is distinct. It enables efficiency and collaboration among shareholders that some other platforms just cannot provide. It’s not as if DevOps is extremely different from…
Why Do You Need Salesforce CRM Support in 2024?
In the fast-paced world of business, nurturing strong relationships with customers is the cornerstone of success. That's where Customer Relationship Management (CRM) platforms like Salesforce…
How to Add Custom Component in the Embedded Chat Service | Salesforce Tutorial
Follow these Steps to Add a Custom Component when starting an embedded chat on any third-party website. Step 1: Open Developer Org. Step 2: Click the Setup…
Popular Salesforce Videos
Break up Salesforce Record Detail into Tabs | Salesforce Lightning Page Layouts
In this video, Signiforce briefs about how to create an Action with a subset of fields from your object and then add this action to…
Salesforce Vaccine Management | Salesforce Vaccine Cloud
Leveraging technology to manage vaccines has become increasingly important. Salesforce is investing in the public sector to aid the efforts to combat the spread of…
Salesforce Service Cloud Training Videos For Beginners
This Salesforce Training video will explain how to create case assignment rules, creating a web-to-case form in Salesforce. The demo in this video will help…
