• Salesforce® Discussions

  If a user is saying that he is unable to login to Salesforce

  Posted by Shweta on July 24, 2020 at 2:54 PM

  If a user is saying that he is unable to login to Salesforce, how will we troubleshoot his login issue?

  Manish replied 5 years, 10 months ago 2 Members · 1 Reply
• 1 Reply

• 

  Manish

  Member

  July 24, 2020 at 3:07 PM

  • Forgot your password? Retrieve it.
  • Locked out? Wait until the lockout period expires and try again, or contact your Salesforce admin.
  • Password expired? We prompt you to change your password.
  • Accessing Salesforce from outside a trusted IP range, using a new browser or app? We prompt you to verify your identity.
  • What does Use Custom Domain on the login page mean? If your Salesforce admin created a custom domain for your org, click Use Custom Domain to provide the domain name and log in.