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  • Salesforce® Discussions

    What is the difference between partner portal and customer portal in Salesforce?

    Posted by Anjali on June 26, 2020 at 2:44 PM

    What is the difference between partner portal and customer portal in Salesforce?

    Ksolves replied 4 years, 4 months ago 5 Members · 4 Replies
  • 4 Replies

  • MOHIT

    Member
    June 26, 2020 at 3:04 PM

    Difference between Customer and Partner Portal
    Partner Portal Shows the Leads and Opportunity objects whereas the Customer Portal does not. ... Customer Portal is more focused on support needs, so your customers can interact with cases.

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  • Kirandeep

    Member
    June 26, 2020 at 4:13 PM

    Custom Portal:-A Salesforce Customer Portal provides an online support channel for your customers—allowing them to resolve their inquiries without contacting a customer service representative. With a Customer Portal, you can customize and deliver a visually stunning user interface to your customers, and use the following Salesforce features to help you and your customers succeed.
    Partner Portal:-A partner portal allows partner users to log in to Salesforce through a separate website than your non-partner users. Partner users can only see the data that you have made available to them. Furthermore, partner users can only manipulate data if you give them the appropriate user permissions.

  • CRMJetty

    Member
    December 21, 2021 at 5:41 AM

    – Purpose: Partner portal shows leads and opportunity to partners whereas customer portal is useful for solving issues independently without interacting with representatives.
    – Audience: Partner portal is useful for channel salespeople or other third-parties, whereas customer portal is for end users.
    – Access and Cost: Partner portals have more access to core CRM features and hence are expensive.
    – Role-based access: Using the partner portal you can provide specific role-based access to your partner whereas that’s not the case with the Salesforce customer portal.
    There is a thin line difference between both the portals but each has its own uniqueness and functionality to serve.

    • This reply was modified 4 years, 9 months ago by  CRMJetty.
    • This reply was modified 4 years, 9 months ago by  CRMJetty.

  • Ksolves

    Member
    June 6, 2022 at 6:04 AM

    Salesforce Partner Portal
    Salesforce's partner portal lets users from outside your company login. It assists businesses by empowering their indirect sales channel, resulting in a higher return on investment. Users of the partner portal have limited Salesforce access and can only view data from the modules to which they have been allowed access. Companies can construct several portals to monitor, track, and handle their indirect sales using partner relationship management (PRM).
    Salesforce Customer Portal
    Salesforce customer portal is an interface for providing support to your customers and assisting them in resolving issues with your products/services, resulting in a better overall user experience. To streamline connection with your consumers, you can develop a customized customer care portal with features, sections, information, and modules based on your needs.

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