What is Salesforce SOS?

Salesforce introduced a  mobile support solution for Service Cloud users. With this solution you can add a help button to your native iOS or Android mobile application that lets your customers connect with agents over a one-way video and two-way audio chat. Like the Amazon Mayday Button, Service Cloud SOS also supports screen sharing and interaction, meaning the representative can view and make marks on the end user’s screen to point out important pieces of information.

You can customize and configure SOS to create a rich experience that maps to the core properties of your brand. Improve customer interactions with a seamless native approach that will revolutionize the way your customers think about customer service.

Advantages of SOS feature
-Supports native and hybrid apps
-IOS and Android
-LTE/4G and Wifi
-Two way Audio
-One way Video (Agent video streams to Customer)
-Field Masking
-Session Recording