The flexibility and effectiveness of Salesforce and Whatsapp's 2 billion active users. What happens when you Integrate both of these things? The most effective and important integration you will have. The WhatsApp integration with Salesforce has been a revolution for businesses. It combines the ease of use and familiarity of the texting platform with the powerful tools of Salesforce. In this blog, we will look at how this integration, when done with a zero-code app, is the best way forward and what benefits it brings.
Why is it The Best Way?
Before we begin with benefits, let's see the best possible way for WhatsApp integration with Salesforce. You will need something that is tailor-made for your business and industry-specific. So, you might be tempted to invest in developing a platform made for just your business. Investing a lot of time and money and hope it will fit your business.
But there is an easy and more time-effective way to achieve even better and quicker results. This option will be friendlier to your pocket as well. Zero code apps! These apps are easily available on Appexvhange and offer customizable options to ensure that the app caters to your needs.
Zero code apps are cost-effective and allow non-technical users to deploy and integrate them seamlessly. They give you the benefit of faster deployment, and since they are user-friendly even for non-technical users, they ensure a very high and quick adoption rate.
A question that most businesses have is- Will it be able to keep up as our business grows? The answer is yes. When you pick the right app, it will keep with your business growth. This will save you the effort to develop your own app as your business grows. An added advantage is that you will spend no time on maintenance as the app provider will take care of it.
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How Zero Code Apps Give You The Edge
Now that you know why a zero-code app is the best option for Salesforce integration with WhatsApp, let's dive into how it will give your business a competitive edge.
Let's talk about something that will save you the most time, and that is automation. When you use WhatsApp to reach your customers, it is more direct and has the potential to give you more engagement. Now, your customers also expect instant replies. The faster you reply, the more you increase your chances of engaging with customers. But when you are sending thousands of messages, this can prove to be an impossible task. This is where the app and its ability to automate come to the rescue. You can set triggers; messages get sent when a customer sends you a response. This is great for making the customer feel you are there for them and value them. Not only does it save time spent on repetitive tasks it also makes the customer experience richer.
Personalization is how your messages stand out among all the messages in your customer's inbox. You need to build trust with your customers to ensure they pick you; personalization is the best way to do this. The app will give you the option to use the data you have and use it to send personalized messages to your customers.
Send Bulk Messages
Yes, there are 2 billion active users on WhatsApp, and the Whatsapp integration with Salesforce will give you access to them. But if you do not have the option of sending bulk messages, it really doesn't matter. Bulk messaging saves time and sends messages to your entire customer base. Using automation, you can also send them according to different time zones and days.
Profile is something that will put you way ahead of your competition. The integration allows you to have all the information about customers. Having all the information in one place gives your team an advantage in building better customer relationships.
Your customers are used to seeing attachments like images, videos, and PDFs on WhatsApp. And they make information easy to consume. With an app, you can use this to your advantage by sending videos, photos, or any other attachment supported by the app to get your message across more effectively.
Easy to Use
An app gives your team the full advantage of Salesforce WhatsApp integration. Zero code apps come with an interface that is very user-friendly. Some apps also have options to manage your campaigns across different channels from the app itself. This offers your team even more flexibility.
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Getting a zero-code app is the best option for your Salesforce integration with WhatsApp. It is made for everyone and doesn't require you to invest your valuable resources in developing something from the ground up. It saves you a lot of time and allows for a faster deployment. The app will also allow you to leverage automation to make your team more efficient, and with bulk messages and profiles, you can build better customer relationships.